
SWAT
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Recent activity by SWAT-
When will I receive notifications or updates on the day of my ride? / I can't find my driver, what should I do?
You will receive notifications when your vehicle is 10 minutes, 5 minutes away and a final notification when your vehicle arrives. If you have difficulties locating your vehicle, please call Lylo...
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Can I book multiple bookings?
No. The application only supports one booking for each employee account per service. You have to be registered in the system in order to use the SWATBiz application. If you have entered wrong booki...
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How do I register for the app?
Install the SWATBiz application and register for your account. Please contact HR if your account is not recognized in the system. Ensure location services and notifications are enabled for the SWAT...
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Can I register with a foreign phone number?
Yes, you can register with a foreign number as long as you can receive the OTP on that number via SMS.
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I am unable to swipe my boarding code, what should I do?
Please show the driver your ride confirmation ticket and inform him of your Name and last 4 digits of your phone number. He will manually board you via the driver application.
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Where can I retrieve my booking?
Select Menu > Manage Ride > Select the particular booking > tap on the Boarding Pass Before booking cut off time, For Home to Airport service, your Vehicle ID and pick up timing will be TBC. Fo...
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What if the OTP is sent to a wrong number during registration?
The mobile number used for OTP during registration is determined by your input during the registration process. Please ensure the number provided is able to receive the OTP.
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I did not receive a verification code.
Ensure that you have entered a valid number and you are able to receive SMS OTP on this phone number.
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What should I do if I am going to be late or missed my ride?
If you are going to be late to your current booking, please cancel and find an alternative. For Home to Airport service, you may call Lylo Hotline from 3pm to 7am (+65 9726 0086) for assistance. ...
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When will I know if my Ride is Confirmed and when will I receive Vehicle Details?
1. Home to Airport servicea. Scheduled pick up time will be released between 6pm and 6.15pm (current day). You will be able to see the vehicle registration plate number closer to the pick up time. ...