SWAT
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Recent activity by SWAT-
When can I make a booking for my ride?
Home to Airport service You can start booking at 0800hrs. The cut off timings to book for all arrival timings is at 1800hrs (current day). In the event if you miss the cut off timing at 1800hrs, ...
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What should I do if I forgot my password?
You can reset your password in the app by clicking ‘Forget Password’, please follow the instructions prompted on the screens.
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Will the driver wait for me if I'm late?
Driver can only wait up to 5 minutes. You are advised to be at the pick up point at least 5 minutes prior to your scheduled pick up time.
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I received a “We’re sorry we couldn’t find you a ride this time” message, why is that so and what should I do?
We would love to arrange your ride home, but there are 3 possible reasons which could have happened: 1) Our system adheres to strict maximum duration times to ensure all passengers get home fast,...
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What are the arrival or departure timings that I can book?
Home To Airport service (Arrive at Airport time) 2345 0045 0445 0515 0545 0645 Airport To Home service (Depart from Airport time) 2315 2345 0015 0045 0115 0145 0215 0245 0315 0345 0...
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Can I change my phone number in the application?
After you have registered, you can update your phone number under Settings > Account section > Profile.
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Why did I travel by a different route today? / Why does my travel time differ between days?
SWAT uses a dynamic routing algorithm. This means that for every trip, we will generate the most efficient route based on that trip’s demand and other variables such as the traffic conditions. Henc...
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I did not manage to book a ride and it is past the booking cut off time. What should I do?
For each services’ booking cut off time, please visit “When can I make a booking for my ride?” article. For Home to Airport service, if you still miss the backup service booking cut off time at 2...
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Where is my pick up and drop off location?
Home to Airport service Pick up location: lobby Drop off location: T1 coach bay / T2 coach bay / Bravo 10 (B10) Airport to Home service Pick up location: T1 coach bay / T2 coach bay / Bravo ...
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How can I view SWAT’s Terms and Conditions and Privacy Policy?
SWAT’s Terms and Conditions and Privacy Policy can be viewed in the app under Settings > Legal section.