SWAT
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Recent activity by SWAT-
Can I change my phone number in the application?
After you have registered, you can update your phone number under Settings > Account section > Profile.
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Why did I travel by a different route today? / Why does my travel time differ between days?
SWAT uses a dynamic routing algorithm. This means that for every trip, we will generate the most efficient route based on that trip’s demand and other variables such as the traffic conditions. Henc...
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I did not manage to book a ride and it is past the booking cut off time. What should I do?
For each services’ booking cut off time, please visit “When can I make a booking for my ride?” article. For Home to Airport service, if you still miss the backup service booking cut off time at 2...
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Where is my pick up and drop off location?
Home to Airport service Pick up location: lobby Drop off location: T1 coach bay / T2 coach bay / Bravo 10 (B10) Airport to Home service Pick up location: T1 coach bay / T2 coach bay / Bravo ...
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How can I view SWAT’s Terms and Conditions and Privacy Policy?
SWAT’s Terms and Conditions and Privacy Policy can be viewed in the app under Settings > Legal section.
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(For Home to Airport service) Can I change the pick up address after I receive my ride details?
No, you are not allowed to change the pick up address. In the event if you have entered a wrong address, please call Lylo Hotline from 3pm to 7am (+65 9726 0086) for assistance.
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Can I cancel my booking? Is there a time limit for it? Will I be charged?
We encourage you to cancel your booking before the cut off time if you are not able to make it for the ride. This will allow the seat to be freed up to serve other passengers. Click Manage...
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What if I do not have a smartphone?
Please approach your Supervisor to assist you on ride booking. For booking cut off time, please visit “When can I make a booking for my ride?” article.
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What do I do if I have a question?
We’re always happy to help. You can drop us an in-app feedback and we will respond within a couple of business days!
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(For Airport to Home service) Can I change the drop off address after I board the vehicle?
No, you are not allowed to change the drop off address after boarding the vehicle. In the event if you have entered a wrong address, you may ask the driver to alight you at a safe location during t...