Service Information
- Who is eligible to use this service?
- How do I register for the app?
- What if the OTP is sent to a wrong number during registration?
- When can I make a booking for my ride?
- What are the arrival or departure timings that I can book?
- Where is my pick up and drop off location?
Making a Booking
- Mismatch Booking Location vs Offered Location
- How do I add Notes or Remarks to my booking?
- Confirm Pin Location on the Map
- How do I make a booking?
- Can I book multiple bookings?
- Where can I retrieve my booking?
Ride Journey
- T2 Coach Bay Pickup
- What will my journey be like?
- When will I receive notifications or updates on the day of my ride? / I can't find my driver, what should I do?
- I am unable to swipe my boarding code, what should I do?
- What should I do if I am going to be late or missed my ride?
- Will the driver wait for me if I'm late?
General and Account Information
- Location Prompt Issues for Android (Non-Huawei)
- What kind of device do I need to download SWATBiz?
- I am unable to login with my Employee ID, what should I do?
- Can I register with a foreign phone number?
- I did not receive a verification code.
- What should I do if I forgot my password?